Return and Refund Policy

We are committed to ensuring your satisfaction. However, if you wish to return a product, the following return and refund terms apply:

1. General Return Conditions

a) Eligible Products for Return

• Returns are accepted for undershirts purchased on our website, provided they meet the following conditions:
  • Not worn
  • Not washed
  • Intact, in their original condition, with all tags still attached
• Products that have been worn, washed, or damaged cannot be returned or refunded.

b) Return Period

• You have 14 days from the receipt of your order to exercise your right of withdrawal, in accordance with legal provisions.

2. Return Procedure

a) Steps to Initiate a Return

1. Return Form: Contact our customer service team at [email protected] to request a return form and a tracking number.
2. Return Address: Once the form is completed, send your product to the following address:
   Libafar SAS – 268, rue Paul Eluard, 46000 Cahors, France.
3. Product Shipping: Ensure the product is carefully packed to avoid damage during transport. We recommend using a tracked shipping service to ensure your package reaches us safely.

b) Return Costs

• For Hidden Defects or Non-Conformity: If the product has a defect or does not match your order, return costs will be covered by Libafar SAS. A prepaid return label will be provided by our customer service team.
• For Change of Mind: If you decide to return a product without any defect or non-conformity, the return costs will be at your expense.

3. Refund Processing

a) Refund Timelines

• Once the returned product is received and inspected to ensure it meets the return conditions (not worn, not washed, intact), we will process the refund.
• Refunds will be issued within 14 days after the product is received and validated.

b) Refund Method

• Refunds are made using the same payment method used for the original purchase (credit card, PayPal, etc.).

4. Questions and Assistance

For any questions about returns or for assistance, please contact our customer service team:

• Email : [email protected]
• Phone: +33 7 84 70 53 66

We are here to assist you throughout the return process.

Important Reminder

• Returned products must strictly comply with the unused conditions mentioned above.
• Libafar SAS reserves the right to refuse any return that does not meet these conditions.