{"id":51,"date":"2024-11-20T16:27:41","date_gmt":"2024-11-20T15:27:41","guid":{"rendered":"https:\/\/troisiemebouton.fr\/?page_id=51"},"modified":"2024-12-02T09:54:45","modified_gmt":"2024-12-02T08:54:45","slug":"modalites-de-gestion-des-retours-et-remboursements","status":"publish","type":"page","link":"https:\/\/troisiemebouton.fr\/en\/modalites-de-gestion-des-retours-et-remboursements\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"51\" class=\"elementor elementor-51\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0881d59 e-flex e-con-boxed e-con e-parent\" data-id=\"0881d59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94969dd elementor-widget elementor-widget-heading\" data-id=\"94969dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dceb179 elementor-widget elementor-widget-text-editor\" data-id=\"dceb179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are committed to ensuring your satisfaction. However, if you wish to return a product, the following return and refund terms apply:<\/p><h5>1. General Return Conditions<\/h5><h6>a) Eligible Products for Return<\/h6><ul><li>Returns are accepted for undershirts purchased on our website, provided they meet the following conditions:<ul><li>Not worn<\/li><li>Not washed<\/li><li>Intact, in their original condition, with all tags still attached<\/li><\/ul><\/li><li>Products that have been worn, washed, or damaged cannot be returned or refunded.<\/li><\/ul><h6>b) Return Period<\/h6><ul><li>You have 14 days from the receipt of your order to exercise your right of withdrawal, in accordance with legal provisions.<\/li><\/ul><h5>2. Return Procedure<\/h5><h6>a) Steps to Initiate a Return<\/h6><ol><li class=\"translation-block\"><strong>Return Form<\/strong>: Contact our customer service team at <strong><a href=\"mailto:contact@troisiemebouton.fr\" target=\"_self\">contact@troisiemebouton.fr<\/a><\/strong> to request a return form and a tracking number.<\/li><li class=\"translation-block\"><strong>Return Address<\/strong>: Once the form is completed, send your product to the following address:<br><strong>Libafar SAS \u2013 268, rue Paul Eluard, 46000 Cahors, France.<\/strong><\/li><li class=\"translation-block\"><strong>Product Shipping<\/strong>: Ensure the product is carefully packed to avoid damage during transport. We recommend using a tracked shipping service to ensure your package reaches us safely.<\/li><\/ol><h6>b) Return Costs<\/h6><ul><li class=\"translation-block\"><strong>For Hidden Defects or Non-Conformity<\/strong>: If the product has a defect or does not match your order, return costs will be covered by Libafar SAS. A prepaid return label will be provided by our customer service team.<\/li><li class=\"translation-block\"><strong>For Change of Mind<\/strong>: If you decide to return a product without any defect or non-conformity, the return costs will be at your expense.<\/li><\/ul><h5>3. Refund Processing<\/h5><h6>a) Refund Timelines<\/h6><ul><li>Once the returned product is received and inspected to ensure it meets the return conditions (not worn, not washed, intact), we will process the refund.<\/li><li>Refunds will be issued within 14 days after the product is received and validated.<\/li><\/ul><h6>b) Refund Method<\/h6><ul><li>Refunds are made using the same payment method used for the original purchase (credit card, PayPal, etc.).<\/li><\/ul><h5>4. Questions and Assistance<\/h5><p>For any questions about returns or for assistance, please contact our customer service team:<\/p><ul><li><strong>Email :<\/strong> <a href=\"mailto:contact@troisiemebouton.fr\">contact@troisiemebouton.fr<\/a><\/li><li><strong>Phone:<\/strong> <a href=\"tel:+33784705366\">+33 7 84 70 53 66<\/a><\/li><\/ul><p>We are here to assist you throughout the return process.<\/p><h5>Important Reminder<\/h5><ul><li>Returned products must strictly comply with the unused conditions mentioned above.<\/li><li>Libafar SAS reserves the right to refuse any return that does not meet these conditions.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nous mettons tout en \u0153uvre pour garantir votre satisfaction. Toutefois, si vous souhaitez retourner un produit, voici les modalit\u00e9s applicables pour les retours et remboursements : 1. Conditions g\u00e9n\u00e9rales des retours : a) Produits \u00e9ligibles au retour : Les retours sont accept\u00e9s pour les maillots de corps achet\u00e9s sur notre site, \u00e0 condition qu&rsquo;ils soient [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/pages\/51","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/comments?post=51"}],"version-history":[{"count":10,"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/pages\/51\/revisions"}],"predecessor-version":[{"id":1160,"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/pages\/51\/revisions\/1160"}],"wp:attachment":[{"href":"https:\/\/troisiemebouton.fr\/en\/wp-json\/wp\/v2\/media?parent=51"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}